TOS
Effective Date: 23/10/2024
Welcome to Elegant Haven - Bathroom Store, a bathroom fitting company based in London. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making a purchase on our platform.
1. General Information
- Company Name: Elegant Haven Ltd.
- Business Address: 44 Broadway, Stratford, London, E15 1XH
- Contact Information: office@eleganthaven.co.uk
- Website: https://eleganthavenstore.co.uk
2. Use of Website
By accessing and using our website, you confirm that you are at least 18 years old, or that you have the permission of a legal guardian. You agree to use the website for lawful purposes only.
3. Products and Services
We offer a wide range of bathroom products, including premium and affordable units. Product descriptions are accurate to the best of our knowledge, but colors and images may vary depending on display settings and manufacturer updates.
4. Pricing and Payment
- All prices are listed in GBP and are inclusive of VAT unless stated otherwise.
- We reserve the right to change prices at any time without notice. However, once you have placed an order, the price at the time of purchase will be honoured.
- Payments can be made via credit card, debit card, or any other payment method available at checkout.
- In the event of a pricing error, we reserve the right to cancel the order and refund any payment made.
5. Orders and Delivery
- Once an order is placed, you will receive a confirmation email. We reserve the right to cancel any order if the products are unavailable, incorrect information has been provided, or other reasons at our discretion.
- Delivery times and charges will be communicated at checkout. Delivery dates are estimates and may be subject to delays outside our control.
- We deliver within the UK. Please ensure that the delivery address provided is accurate and accessible.
6. Returns and Refunds
- If you are not satisfied with your purchase, you may return the product within 14 days of receiving it, provided it is in its original condition and packaging.
- Customized or special order items are non-refundable unless faulty.
- To initiate a return, please contact us at [Insert Email] to arrange the process.
- Refunds will be issued once we receive the returned product and verify its condition.
7. Warranty
- Our products may come with manufacturer warranties. For any warranty claims, please refer to the specific product's warranty information.
- We are not liable for any damage or loss caused by improper installation or use of products.
8. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products, website, or services, including but not limited to loss of revenue or data.
9. Intellectual Property
All content on the website, including text, images, logos, and product descriptions, is the property of [Your Company Name] or its partners and suppliers. You may not use, reproduce, or distribute any content without prior written permission.
10. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from the use of the website or the services provided will be subject to the jurisdiction of the courts of England and Wales.
11. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. It is your responsibility to review these terms regularly.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
- Email: office@eleganthaven.co.uk
- Phone: 07460505570
- Address: 44 Broadway, Stratford, London, E15 1XH